Delivery

UK/Ireland
Our UK/Ireland carriage-paid order value is only £250/300€ (part carriage of £9/11€ will be charged on orders below these values). Our minimum value is £150/170€.

Europe/Rest Of The World
For deliveries to Europe and beyond, carriage is normally charged at approximately 5% of the order value. Please contact us to see if we can arrange a carriage-paid order value for your location.

Claims for non delivery must be notified within 2 days of invoice date. In the unlikely event of receiving a faulty, damaged or incorrect item, you must advise us within 2 working days of receipt and we will arrange a credit or a replacement.

Refunds

If your customers aren’t buying an item fast enough, we’ll buy it back – just contact us and we’ll collect it. NO QUIBBLE, NO CATCH!

(N.B. This guarantee applies to our toy and gift products, not bespoke/branded souvenir products. For grotto presents and seasonal items, we will accept returns up to 10% of the quantity you ordered.)